Frequently Asked Questions
Everything you need to know regarding shipping, custom framing, returns, and taking care of your textile art.
Shipping & Delivery
Yes, I offer both domestic and international shipping for all original artworks. Please note that for international orders, customers are entirely responsible for any customs duties, import taxes, or local clearance fees once the package reaches their country.
Smaller pieces (such as my 6-inch to 12-inch hand-embroidered hoops) come securely stretched in their premium wooden display hoops and are safely packaged so they are hang-ready right out of the box. Large-scale canvas artworks (like my 48″ x 32″ pieces) are shipped securely rolled in a protective tube without a frame to ensure the safest transit.
Yes, shipping with a frame is available upon request for larger pieces. However, due to the oversized dimensions, selecting the framed option will incur additional freight and handling charges.
Each original piece is carefully prepared before it leaves the studio. Please allow 1 to 5 business days for your order to be dispatched. Once shipped, you will receive a tracking number. Delivery times will vary based on your location and local customs processing.
Returns & Refunds
Because each artwork is meticulously handcrafted—often taking anywhere from 5 to over 100 hours of intensive hand-stitching and beadwork—I do not offer refunds or returns for a change of mind. Please review all artwork details, sizes, and photos carefully before placing your order.
If your piece is damaged during transit, please contact me within 7 days of delivery. Include clear photographs of both the damaged packaging and the artwork itself so we can work together to resolve the issue as quickly as possible.
Artwork Care & Display
To preserve the vibrancy of the threads, beads, and mixed-media bases (like acrylic paint or delicate paper), display your artwork indoors in a dry environment away from high humidity. Always keep your piece out of direct, harsh sunlight to prevent the colors from fading over time.
To clean your piece, lightly dust it with a soft, clean makeup brush, a feather duster, or a gentle puff of compressed air. Never use vacuums, damp cloths, or liquid chemical cleaners on the fabric or threads.
In case of anymore queries, please contact me at hello@nehastitchnpaint.com